Store Ready - Goods Protection

Store Ready Goods Protection

Worth storing? StoreReady it.

Our storage. Your peace of mind.

Whilst your goods are in storage, they are stored at your own risk. We strongly recommend you arrange protection for your goods for added peace of mind.

StoreReady is an optional extension to our Self Storage Licence Agreement. It lets you purchase additional protection for your stored goods, subject to the StoreReady Terms. StoreReady is not insurance. It extends the circumstances in which we accept liability if your goods are lost or damaged whilst in storage.

Who can opt in: StoreReady is available for self storage units and MegaBox mobile storage. It is not available for warehouse storage. Warehouse customers should arrange their own insurance.

If you opt in and your goods are lost or damaged, we will investigate the cause. Where we are liable under the StoreReady Terms, we may repair or replace your goods, or provide compensation, up to the Maximum Replacement Value you declared (subject to limits and exclusions).

How it works

1. Declare the Maximum Replacement Value of everything you are storing.
2. Agree to the StoreReady Terms and sign the StoreReady Application Form.
3. Pay a monthly StoreReady fee (GST applies).

What StoreReady protects against

Where StoreReady applies, we agree to provide a safe and secure facility and unit, protecting your goods against:

• Fire, lightning and explosion
• Earthquake, subterranean fire or volcanic eruption
• Storm, wind and water
• Bursting or leaking pipes, and ingress of water or other liquids
• Aircraft or articles dropped from them
• Moth, insect or vermin from an external cause
• Theft involving forcible and violent entry to or from the facility or unit
• Riot, strike or civil commotion
• Impact by vehicles or railway rolling stock

How replacement works

We calculate compensation on a replacement as new basis, provided:

• the replacement is not substantially better than the original
• the goods were less than 10 years old at the time of loss or damage
• the goods are not household linen or clothing

For all other goods, we consider age, condition, quality, degree of use and market value. For documents, we can compensate the reasonable cost of reprinting, reissue or reconstitution, where your declared value reflects those costs.

Your Maximum Replacement Value

To benefit from StoreReady, you must declare the total replacement value of all goods you are storing. This value must stay adequate for your whole storage period. If you under-declare, our liability is reduced in proportion (see the FAQ below).

What isn't covered

Some goods are excluded and some have limits. Vehicles, cash, data, hazardous goods and flood are among the exclusions. See the FAQs below and the StoreReady Terms for the full list.

If you don't opt in

StoreReady is optional. If you don't opt in, our standard Self Storage Licence Agreement applies. Your goods are stored at your own risk and our liability is limited, which means you may have to bear any loss. You may also be liable if your goods cause loss or damage to others. We recommend you arrange your own protection or insurance.

Speak to our team and ask about StoreReady

Frequently Asked Questions

Is StoreReady insurance? No. StoreReady is an optional extension to our Self Storage Licence Agreement. It extends our own liability to you for loss or damage to your goods whilst in storage, subject to the StoreReady Terms.

Do I have to insure my goods? No, but your goods are stored at your own risk. You can opt in to StoreReady, take out your own insurance, or rely on the standard Australian Consumer Law warranties.

How do I arrange StoreReady? Tell us you want to opt in, sign the StoreReady Application Form, declare your Maximum Replacement Value and agree to pay the StoreReady fee. You can add StoreReady when you book, or at any time as an existing customer by accepting our updated Licence Agreement with the StoreReady Terms.

How much does StoreReady cost? The monthly fee is based on the Maximum Replacement Value you declare. GST applies. Ask our team for a quote.

Is there a limit? Yes. The maximum is $100,000 per customer. For higher values, speak to our team before you store.

What goods are not covered? StoreReady does not apply to goods you aren't permitted to store under the Licence Agreement, or to bullion, bonds, financial instruments, or data records (including on USBs, hard drives, CDs and DVDs).

It also does not apply to:

• Money, coins, currency, deeds and securities
• Motor vehicles, heavy machinery, caravans, aircraft, boats, watercraft and motorcycles
• Flammable liquids, gas, oil, fuel, corrosive chemicals and bulk dangerous goods
• Food or perishables, unless securely packed against vermin
• Livestock, plants, explosives, firearms, weapons, ammunition, chemicals, asbestos, and anything hazardous, odorous or environmentally harmful
• Lithium-ion batteries over 160 Wh unless built in and not removable; power banks and portable chargers; more than 5 e-scooters, e-bikes or similar unless the battery is removed and not stored on site; more than 10 laptops, tablets, toys or similar with built-in batteries
• Illegal, counterfeit, smuggled or unlicensed items, and items whose value can't be assessed financially

Are some items limited? Yes:

• Jewellery, watches, precious stones and stamps: $1,000 per item, $5,000 total
• Furs, fine art, perfume, tobacco, wine, beer and spirits: $1,000 per item, $5,000 total
• Electronic and electrical items: $50,000 total, unless we agree otherwise in writing

What causes are excluded? StoreReady does not cover loss or damage caused by: leakage from your own containers; war, invasion, rebellion or government confiscation; terrorism; depreciation after repair; your own acts; radioactive, chemical or biological weapons; sonic booms; cyber attacks; communicable disease; flood (water escaping from a natural watercourse, lake, reservoir, dam or canal, or from the sea); and pollution or its clean-up. It also does not cover indirect losses such as loss of profits or goodwill, or loss from not being able to access your goods.

How do I calculate my Maximum Replacement Value? Use the cost of replacing everything as new for items under 10 years old. The exceptions:

• Household linen and clothing: allow for age, condition, quality, use and market value
• Goods that can't be bought new (such as antiques): current market value
• Documents: the cost of physically replacing, reprinting, reissuing or reconstituting them, not the value of the information

What if I declare too little? Our liability is reduced in the same proportion. Example: your goods are worth $10,000 but you declare $5,000. If $3,000 of goods are damaged, our liability is $1,500.

How do I make a claim? Tell us as soon as you discover the loss or damage, or when you remove your goods, whichever is sooner. Our claims are handled by GSA Insurance Brokers on 02 8274 8100. Have ready: the claim form (ask us or GSA), your signed StoreReady Application Form, photos of the damage, repair quotes, replacement quotes for anything not repairable, and an estimate of the total cost. For theft or break-in, report it to the police and include the police report.

Can I cancel StoreReady? Yes. Speak to our team. If you haven't made a claim, we will consider a refund of any unused fee period.

Documents:

1. Store Ready Addendum
2. Store Ready Application Form
3. Storage Plus Self Storage Licence Agreement