Frequently Asked Questions

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Our Facilities

Why Choose Storage Plus?

We believe storage does not have to be expensive. For over 21 years, we have been providing storage solutions to over 35,000 personal and business customers. We not only keep your goods 100% safe, but we also charge a fair price.

Is there a minimum rental period?

Yes, Our minimum rental period is one month

How does self-storage work?

We’ll work with you to determine the best solution for your storage needs.
1.   Choose a storage unit size.
2.   Reserve your unit.
3.   Pack your belongings.
4.   Sign your contract.
5.   Move in.
6.   Access your unit.

Where are your facilities located?

NSW
Kingsgrove: 190 Kingsgrove Road, Kingsgrove 2208
Rosebery: 87-103 Epsom Road, Rosebery 2018
Waterloo: 1B/207 Young Street, Waterloo 2017
VIC
Richmond: 167-169 Cremorne Street, Richmond 3121

Do you have trolleys and pallet jacks available for use?

Yes. We have several types of complimentary trolleys, cages, and pallet jackets to use at any time, free of charge. Ask at the office.

Is there parking onsite?

Yes. Each facility has plenty of parking available. Our Rosebery facility has ground floor units so you can drive your vehicle up to your unit

How do I update my account or billing details ?

Email or call us. We will be happy to change any details for you any time.

Do you have Wi-Fi onsite?

Yes. We have Wi-Fi available at our facilities in Rosebery, Kingsgrove and Melbourne

Do you offer a forklift service?

All forklift services are free for the first month. After your first month, packages start from just $69 per month.

Are there toilets onsite?

Yes. All our facilities have toilets available

Are there lifts?

Our Rosebery and Kingsgrove facilities have lifts for use

Our Storage units

What is your smallest size unit?

1m x 1m locker.

What size are the storage spaces?

There are a variety of storage solutions available ranging from locker sized spaces up to extra-large warehouse spaces, up to 500sqm

What if I choose the wrong size?

No problem. We are more than happy to find you a suitable alternative at no extra charge. And you only pay for what you use.

How much does a storage space cost?

Storage unit prices start from $69 per month and will vary depending on size and location. Our space visualizer will help determine what space you need.

For how long can I use the storage space?

As long as you want! We have many customers who have been storing with us for several years! For flexibility, all storage agreements are month to month.

How often can I access my space? Does it cost extra?

As often as you need. Access is available when the facility is open. Some of our facilities are open 24/7. There is no charge to access your storage space.

Can I change my current unit to a smaller or larger space?

Yes. Upsize or downsize as you need. You will only pay for the space you require. Any prepaid rent will be applied to the new storage rental.

Can I drive up to my storage unit to load or unload?

If you wish to drive up to your storage unit, you will need to lease a ground floor unit in our Rosebery facility.

What Can Be Stored?

What may I store?

Furniture, seasonal items, household goods, appliances, clothing, books, electronics, cars, boats, motorcycles, tyres, alcohol, business stock and trade materials are permitted. Please speak to our customer service staff to clarify.

What items are prohibited from storage?

Hazardous and flammable materials, wet items, garbage, plants, animals, illegal or stolen goods, firearms, foodstuffs, and organic material are prohibited from our facilities.

Can I sleep inside the storage unit?

No

Can I work inside the storage unit?

Yes, during the facility’s operating hours. However, sleeping is prohibited.

Can I store fresh food or other perishables?

no

Onsite Security

What security is provided?

CCTV is in operation in all locations. We have secure fences, lighting, and perimeter fencing installed and undertake daily lock integrity checks. In addition, our Kingsgrove facility offers 24-hour security response monitoring for individually alarmed spaces.

Who else has access?

Only you and those you provide access can enter your unit.

Payment

What payment methods are available?

We accept all major credit cards, EFTPOS, bank cheques and bank deposit.

Are there any hidden charges?

No. All charges will be clearly stated in the quote you receive.

Can I pay weekly or monthly?

Rent is to be paid monthly in advance. A weekly payment arrangement can be set up if required.

What happens if I do not pay my rent?

In the case that a customer can no longer pay storage rental, we will auction the stored goods in an effort to recover our losses.

Do you price match?

Yes. Our price guarantee states we promise to beat any comparable competitive quote (all-inclusive self-storage in Sydney and Melbourne metro region) by 10%.

Insurance

Are my goods insured?

Insurance is not included in our standard agreement. We offer insurance on some of our units. Rates start at $10 per month.

Do I have to insure my goods?

No, insurance is not compulsory. However, we do recommend insuring valuables and business stock.

Preparing To Store

Can I move in today?

Yes, if the space is available. To formalise the agreement and gain access you will need your ID and to pay a month in advance.

Do I need to sign a contract to rent a unit?

Yes. Every customer is required to sign a storage agreement.

Is my reservation deposit refundable?

Yes. If you need to cancel your reservation, we will refund your deposit within 30 days.

Can I take a site visit before storing?

Yes. We recommend visiting the facility to familiarise yourself with the location and storage space before committing. This helps to visualise the space and be sure it suits your needs.

How do I know what storage space I need?

Try our free space visualizer. Alternatively, our experienced team know the questions to ask and will give you a quote immediately.

Can I access my storage unit on public holidays?

Access is available when the facility is open. We are open almost every day of the year. Our Rosebery and Melbourne facilities are closed New Year’s Day, over the Easter long weekend, and on Christmas Day.

Do you offer powered units?

Yes. Most of our warehouse spaces have power points. Costs may apply for power point installation otherwise. Please note, for safety reasons, kettles, heaters and heavy-duty machinery are not permitted to be used in the units.

Do you sell boxes and packing materials?

Yes. Our onsite Box Shop offers all the boxes and other packing materials you need.

Do you provide storage for students?

Yes. We have specific storage solutions available for students including 10% off when you show your valid student ID.

Do I need a padlock?

Yes. That way you are guaranteed to be the only person with a key. Padlocks are available for sale in our onsite Box Shop.

How far in advance can I book a storage unit?

We can arrange to have you move in immediately or reserve your space months in advance. Contact our team to discuss your options.45.

Do I have to store items in boxes?

No. How you store your items is entirely up to you.

Moving In

What do I need to bring with me when moving in?

You will need your ID, to pay a month in advance and a padlock to secure your space. Padlocks are available for sale in our Box Shop.

Do you have removalists to help me?

Our mobile storage solution Megabox offers in-home removalists, however, we do not offer this in our facilities. We have partnered with trusted removalists in Sydney and Melbourne who we recommend, should you need a hand.

Can you help me with my packing?

Our mobile storage solution Megabox offers a packing service, including boxes, bubble wrap, mattress and lounge covers, butchers paper, and tape to safely transport your goods into storage.

What if I lose my keys?

Our staff can assist with bolt cutters in the unfortunate case you lose your key. Valid ID is required.

Moving Out

How much notice must be given when I move out?

30 days’ notice of intent to cancel your agreement is required.

What happens if I move out early?

Providing we receive notice, any remaining rent paid in advance on the account will be refunded.

If I move out part way through a month, will you refund me the remainder?

Yes. Provided you have given the necessary notice, a prorated refund will be processed.

With Service you can trust

4.8 / 5 Stars (191 Reviews)

4.7 / 5 Stars (321 Reviews)

5 / 5 Stars (16 Reviews)

What Our Happy Customers Say

Storage Plus has served over 25,000 happy customers in the 15 years we've been operating. Want to find out how we can help on your storage needs today?

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Sydney Special Offer

Save 40% on all storage units (1-3 bedrooms) on level 1 at our new improved Rosebery facility


Melbourne Special Offer

Save 60% on all storage units. Reserve your storage unit online today.