Storage Terms

Last updated: November 2026

These are the terms that apply when you store with Storage Plus Group Pty Ltd (ABN 59 110 749 758). Your signed agreement schedule sets out your unit, fees, storage period and contact details. Questions? Contact your facility before you sign.

Self Storage Licence Agreement

Applies to standard self storage units at all Storage Plus facilities.

Background

This Agreement outlines the terms and conditions of self storage at this Facility, where We licence Spaces to customers (Storers) for the purpose of storing Goods. As a business, We must abide by various laws and regulations and by extension, this Agreement requires that You also comply with all applicable laws. This Agreement also helps maximise the safety of Our Storers and the security of the Facility.

Operative part

1. Definitions and interpretation

In this Agreement, unless the context requires otherwise:

1.1 Definitions

"Account" means Your account with Us in respect of this Agreement.

"ACP" means Alternative Contact Person.

"Agreement" means this standard self storage licence agreement, including the Schedule, the operative part, the Privacy Policy and any applicable Specific Terms.

"Alternative Contact Person" or "ACP" means the alternative contact person that You specify in the Schedule.

"Associate" means the ACP, Your agent and/or any third party:

1. who enters the Space (or the Facility) at Your request, invitation or direction; or
2. whose entry to the Space (or the Facility) was facilitated by any of Your acts or omissions, including, but not limited to, the provision of a key, access card, codes or Bluetooth-enabled device; or
3. who gains unauthorised entry to the Space (or the Facility) due to the Space (or Facility) being left unsecured, either deliberately or negligently, by You.

"Australian Consumer Law" means the Australian Consumer Law which is contained in the Competition and Consumer Act 2010 (Cth).

"Bluetooth" means a short-range wireless technology standard that is used for exchanging data between fixed and mobile devices over short distances.

"CCTV" means any type of visual surveillance device used for security purposes, including cameras that relay to a screen or monitor, and usually results in recordings. For the purpose of this Agreement, this incorporates any other surveillance and recording technology operated for safety and security purposes.

"Default" means a material breach of this Agreement by You.

"Default Action" means any of the actions described in clause 13 (Consequences of Default).

"Default Action Costs" means the reasonable costs of enforcing this Agreement due to Your Default such as, without limitation, the costs of:

1. inspecting the Space;
2. conducting an inventory of Goods;
3. the sale or disposal of Goods;
4. cleaning the Space;
5. recovering any overdue Fees and other amounts due, including costs of debt collection services;
6. postage and/or courier; and/or
7. any other action required or permitted under this Agreement (including the giving of a notice to You).

"Direct Debit" means an automatic recurring payment of the Storage Fees debited by Us from Your nominated bank account, debit or credit card on Your Scheduled Payment Date or as otherwise agreed.

"Facial Identification" refers to 'one-to-many' matching and involves determining whether a face matches any biometric template in a database.

"Facial Recognition Technology" or "FRT" involves the collection of a digital image of an individual's face and the extraction of their distinct features into a biometric template. The biometric template is then compared against one or more pre-extracted biometric templates for the purpose of Facial Verification or Facial Identification.

"Facial Verification" refers to 'one-to-one' matching and involves determining whether a face matches a single biometric template.

"Facility" means the self storage facility location specified in the Schedule and comprised of the premises owned or controlled by Us, including the land, buildings and any fixtures.

"Facility Rules" means the rules of conduct, any operational rules and occupational health and safety procedures at the Facility as published on Our website and/or displayed at Our place of business.

"Fees" means, collectively, the fees described in clause 3.

"Fixed Period" means either:

1. the fixed storage period specified in the Schedule; or
2. where no such period is specified, the minimum storage period of thirty (30) days,

commencing on the date of this Agreement.

"Goods" means the goods that are being stored by You and which are subject to this Agreement.

"GST" means any goods and services tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

"Indemnified Party" means Us and Our directors, employees, contractors, subcontractors and agents.

"Late Payment Fee" means the late payment fee and accrual set out in the Schedule.

"Other Fees" includes any of the fees (whether for administration of Your Account, cleaning, pest control or emergency or security service call-out caused by You or Your Associate) set out in the Schedule, Default Action Costs and/or any other fees reflecting costs which:

1. are incurred by Us:
2. We reasonably determine are chargeable to You; and
3. We advise to You in writing.

"Permitted Use" means storage of Goods and/or other use, subject to and compliant with all applicable laws, for which We have given You express prior written approval.

"Personal Information" means information or an opinion (including information or an opinion forming part of a database) that is recorded in any form and whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion or as otherwise defined in the Privacy Act 1988 (Cth).

"PPSA" means the Personal Property Securities Act 2009 (Cth).

"Privacy Collection Statement" means Our Privacy Collection Statement as published on Our website and displayed at Our place of business.

"Privacy Policy" means Our Privacy Policy published on Our website and/or displayed at Our place of business.

"Prohibited Goods" includes, without limitation, goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to any person or property, including any lithium-ion battery or item containing a lithium-ion battery.

"Schedule" means the schedule to this Standard Self Storage Licence Agreement containing Your and Our details, among other things.

"Scheduled Payment Date" means the recurrent agreed date that the payment is due under this Agreement or as otherwise agreed by the parties in writing.

"Security Deposit" means the security deposit amount specified in the Schedule.

"Service" means any service offered by Us, including the managed storage, storage room, mobile storage, vehicle storage, shipping container and/or trailer hire services, as the case may be.

"Space" means the storage space licenced to You within the Facility under this Agreement and specified in the Schedule or any other storage space as may be subsequently allocated to You by Us in accordance with clause 20(b) (Variation).

"Specific Terms" means the specific terms applicable in respect of each relevant Service as published on Our website and/or displayed at Our place of business.

"SSAA" means the Self Storage Association of Australasia.

"Storage Fee" means the periodic storage fee specified in the Schedule or as otherwise agreed in writing.

"Storage Period" means the Fixed Period, any holding over period under clause 2(c) and/or any further period agreed by the parties in writing.

"Storer" means You.

"StorerCheck" means the database set out at https://storercheck.com.au/ (or such other URL as may be advised by SSAA on its website from time to time).

"Termination Notice Period" means the termination notice period specified in the Schedule or, where no such period is specified, the termination notice period is thirty (30) days.

"Uncollected Goods Legislation" means:

1. Australian Consumer Law and Fair Trading Act 2012 (Vic);
2. Uncollected Goods Act 1995 (NSW);
3. Disposal of Uncollected Goods Act 1967 (Qld);
4. Unclaimed Goods Act 1987 (SA);
5. Disposal of Uncollected Goods Act 1970 (WA);
6. Uncollected Goods Act 2004 (NT); and
7. Uncollected Goods Act 1996 (ACT),

as applicable to the jurisdiction in which the Facility is located.

"Unforeseen Event" includes fire, flood, earthquake, storm or another event outside of any party's reasonable control adversely affecting the access to or use of the Space or any part of the Facility.

"We", "Our" and/or "Us" means the person specified in the Schedule as the Facility's operator (or any of Our successors or permitted assigns).

"You" means the person (which may be one or more persons, as applicable, and may include a natural person, body corporate (and if so, each person acting with the actual or apparent authority in respect of that body corporate), partnership or trust) specified in the Schedule as the Storer. Where You specify two (2) or more legal persons in the Schedule as the Storer, each of those persons is jointly and severally liable as a party under this Agreement.

1.2 Interpretation

1. the singular includes the plural and vice versa;
2. the meaning of general words is not limited by specific examples introduced by words like "including", "for example", "such as" or similar expressions;
3. a reference to any document, policy or legislation includes all amendments, consolidations or replacements (and all regulations or instruments issued under it, if any);
4. time limits under this Agreement (including any notice issued under this Agreement) must be strictly complied with by all parties;
5. a reference to a time or date in connection with the performance of an obligation by a party is a reference to the time and date in the city in which the Facility is located;
6. a reference to a business day is a reference to a day on which businesses are ordinarily open for business in the city in which the Facility is located excluding Saturday, Sunday and any gazetted public holidays in that city;
7. neither this Agreement nor any part of it is to be construed against a party on the basis that the party or its lawyers were responsible for its drafting;
8. each party will exercise reasonably any powers (including discretion, opinion or belief) conferred on it under this Agreement; and
9. a reference to "$" or currency is to Australian dollars.

2. Grant of licence

1. We grant You a non-exclusive, non-sublicensable, non-transferable, revocable licence to access and use the Space during the Facility's access hours, notified by Us from time to time, in accordance with the Permitted Use during the Storage Period, upon and subject to this Agreement.
2. Your rights under this Agreement are contractual only and do not confer any leasehold or other interest in the Space.
3. If, with Our consent, You remain in possession of the Space after the Fixed Period expires, this Agreement will be deemed to continue as a monthly agreement, on the same terms and conditions but modified as applicable to a monthly agreement.
4. For the avoidance of doubt, You are not permitted to sub-licence, transfer or assign to any third party the licence that We grant to You under clause 2(a).

3. Fees

1. You must pay to Us, using a payment method accepted by Us:
   1. Security Deposit: on signing the Agreement a one-off Security Deposit (if any) the parties agree that, subject to the terms of this Agreement, We may apply the Security Deposit to any Fees due and payable to Us by You ("Incurred Fees") and where:
      1. the Security Deposit is greater than the Incurred Fees, We must refund to You within thirty (30) days of finalising Your Account any balance remaining after the deduction; or
      2. the Security Deposit is less than the Incurred Fees, We will be entitled to withhold the entire Security Deposit and You will remain liable to Us for any shortfall.
   2. Storage Fee: the Storage Fee monthly in advance (unless otherwise agreed by the parties) and by no later than the Scheduled Payment Date specified in the Schedule;
   3. Late Payment Fee: the Late Payment Fee, if any payment of the Storage Fee or any other Fee due is not made on the due date; and/or
   4. Other Fees: the Other Fees in accordance with this Agreement.
2. Duties and taxes: You must pay any government taxes, charges or duties (including any GST) payable in respect of this Agreement. A valid tax invoice will be provided to You on request and/or issued periodically by Us to You, as the case may be.
3. Direct Debit: You must identify Your Direct Debit payment clearly and as reasonably directed by Us, so it can be correctly credited to Your Account once cleared. If You fail to identify Your payments in accordance with Our directions and Your Account is in arrears as a result, You may incur a Late Payment Fee and/or We may undertake a Default Action in accordance with this Agreement. You indemnify Us against any claim for loss, damage or expenses in connection with Our enforcement of this Agreement, including in relation to the sale or disposal of Your Goods, due to Your failure to correctly identify a Direct Debit payment.
4. Fee increases: We may increase the Storage Fee any time after the expiry of the Fixed Period but must provide at least twenty-eight (28) days’ notice to You of any fee increase. If You object to the fee increase, You may, before the expiration of that twenty-eight (28) day period, terminate this Agreement and move out by giving no less than twenty-four (24) hours’ notice to Us (in accordance with clause 20(b)).

4. Your obligations

You must:

1. use the Space in accordance with the Permitted Use only;
2. not conduct business, reside, sleep, loiter, party, cause nuisance or undertake any other activity in the Space or at the Facility contrary to the Permitted Use;
3. comply with the Facility Rules (including Our reasonable directions) and all applicable laws (including local planning laws, health and safety laws) and directions of relevant government authorities (including those that We may be required to implement);
4. ensure that any Goods stored in the Space are:
   1. dry, reasonably clean, free of vermin, mould and/or food scraps; and
   2. not Prohibited Goods;
5. keep the Space in good and clean condition, appearance and repair;
6. not alter the Space in any way without Our prior written consent;
7. promptly notify Us of any damage to the Space and/or any part of the Facility, or of any event or circumstance that poses a material risk to the Space or Facility; and
8. secure from unauthorised entry the Space and any of the Facility's gates or doors that You use.

5. Your warranties

You warrant that You:

1. own all the Goods stored in the Space and/or are entitled at law to deal with such Goods in accordance with this Agreement (including granting Us the right to dispose of the Goods in specified circumstances) and, in that capacity, You have knowledge of the Goods in the Space; and
2. will not store in the Space:
   1. any documents containing Personal Information (including sensitive information) about You or a third party;
   2. any irreplaceable Goods, such as currency, jewellery or precious metals (e.g. gold), furs, deeds, paintings, curios, works of art, photographs, items of personal sentimental value or which have a collective value exceeding $1,000 (in total) unless they are itemised and covered specifically by insurance; or
   3. any Prohibited Goods.

6. Our warranties

We warrant to You that We have the right to grant You the licence under clause 2(a) and will facilitate Your access to the Space during the Facility's access hours (except as otherwise provided in this Agreement).

7. Your acknowledgement

You acknowledge and agree that:

1. the Space is approximately the size advertised;
2. You are solely responsible for determining whether the Space is appropriate and suitable for storing Your Goods, having regard to the size, nature and condition of Your Goods and of the Space;
3. We:
   1. do not have, and will not be deemed to have, knowledge of the Goods in the Space;
   2. are not a bailee, nor a warehouseman of, the Goods stored in the Space and do not take possession of the Goods, You retain control of, and responsibility for, the Goods (subject to Us taking possession under clause 13 (Consequences of Default)); and
   3. do not provide any Goods, or Goods maintenance services, to You,
   unless otherwise agreed with You and subject to the applicable Specific Terms;
4. You are solely responsible for evaluating the replacement value of Your Goods and purchasing and/or maintaining an appropriate level of insurance coverage in relation to Your Goods. In the event of loss or damage to Your Goods, or loss or damage caused by Your Goods, You should not assume that any insurance policies that We may have covers such loss or damage;
5. by requiring Us to perform any Services or by using any of Our Services, You accept the Specific Terms on which We provide those Services;
6. if You fail to sign and return this Agreement to Us, You may accept this Agreement by conduct (such as by verbally agreeing to its terms, storing Goods in the Space and/or paying Storage Fees) and, if so, You are legally bound by the terms of this Agreement;
7. the common areas at the Facility may be under continuous CCTV and audio surveillance; and
8. in limited circumstances such as for maintenance and repair, ID verification purposes and/or other issues, We have the right to temporarily restrict Your access to the Space without notice.

8. Damage by You and/or Your Associates

In the event the Space, the Facility, any of Our property, and/or property of any other person at the Facility, is damaged due to any of Your and/or Your Associate's acts or omissions, including storage of Prohibited Goods, We may, at our election:

1. direct You to remedy any such damage, including by paying compensation; and/or
2. repair such damage and charge You for any repairs.

9. Access, inspection and surveillance

1. You consent to Us accessing (using all force as is reasonably necessary in the circumstances) and inspecting the Space by any means (including using a microprobe, CCTV or other camera or audio surveillance with any footage obtained from such surveillance being potentially available as evidence in any proceedings):
   1. on fourteen (14) days’ written notice to You (where You will have the right to be present at the inspection) for the purposes of, among others, maintenance, repair and/or relocation;
   2. immediately and without notice (but with a subsequent written notice to You informing You of the event as soon as practicable) if entry is required to give effect to this Agreement or any applicable law, or We suspect there has been a breach of this Agreement or any applicable law, including but not limited to circumstances where We, acting reasonably, believe that:
      1. Your Goods or any of Your or Your Associates' acts or omissions threaten, or may cause harm or damage, to any person, property or the environment (which may include the Space); or
      2. it is a requirement of Our insurance policy or other similar binding requirement; or
      3. We must report You and/or Your Associates to a relevant government authority, law enforcement agency and/or emergency services and/or allow access, inspection or seizure of Goods by relevant government authorities in compliance with applicable laws; or
      4. an Unforeseen Event has taken place or, in Our reasonable belief, is about to take place.
2. We agree and acknowledge that:
   1. any CCTV and security recording system that We utilise, including Facial Recognition Technology, must strike an appropriate balance between the personal privacy of individuals using or visiting Facility premises, maintaining a secure environment and the objective of recording incidents;
   2. the system will be operated fairly, within applicable law, and only for the purposes to which it is established; and
   3. the presence of CCTV on Facility premises will be brought to the notice of You and the general public by prominent and appropriate signage.
3. CCTV images recorded at the Facility are stored digitally. All recorded material will be treated as confidential and, if the recordings contain Personal Information, this information will be managed in accordance with our Privacy Policy.

10. Goods handling equipment

We may make walking stackers, trolleys and other Goods-handling equipment available at the Facility to assist You, however, You may only use such equipment if You:

1. are experienced with the particular equipment, know how to use it safely, and use it safely;
2. comply with any applicable health and safety regulations, instructions and/or Our directions for use for that equipment; and
3. accept liability for any damage or injury arising from Your or Your Associate’s use of such equipment at the Facility.

11. Australian Consumer Law

The Australian Consumer Law applies to this Agreement and provides You with rights that are not excluded, restricted or modified by this Agreement. Any provision of this Agreement is subject to the specific protections and guarantees in the Australian Consumer Law.

12. Liability and risk

1. Subject to clause 11 (Australian Consumer Law), any applicable law (including conditions, warranties or guarantees which cannot be excluded, such as the consumer guarantees provided under Division 1 of Part 3-2 of the Australian Consumer Law), and the provisions of this clause 12, You:
   1. access and use the Space (including storing Goods in the Space) at Your own risk;
   2. bear the risk of theft of Your Goods from the Space and of any damage, deterioration and/or destruction to Your Goods caused by, among others:
      1. any Unforeseen Event (including flood, fire, leakage or overflow of water);
      2. mildew, mould, or temperature fluctuations;
      3. transportation (including delivery and removal) of the Goods;
      4. infestations (including pest or vermin); and/or
      5. spillage of material from any other storage space caused by other users of the Facility;
   3. must indemnify and hold harmless the Indemnified Party in respect of any loss, damage, or injury (as applicable) to the Space, Facility, Us, and/or any third party, where such loss, damage, or injury is caused by Your or Your Associate's wilful misconduct, negligent omission, fraud or criminal conduct and/or the storage of Prohibited Goods; and
   4. release Us from all claims and liability arising from any loss, damage or injury occurring in the Space or the Facility or in connection with Your use of the Space; and, in any event, if it is determined that We are liable to You, Our liability is capped at:
      1. if the loss, damage or injury relates to Goods or property, $1,000; or
      2. otherwise, the amount which is the greater of:
         1. the Storage Fees You paid Us under this Agreement within six (6) months of the date of the event giving rise to the liability; and
         2. $5,000.
2. Clause 12(a) does not apply to the extent any risk, liability, damage, or injury is caused by any of Our (and/or any of Our Indemnified Party's) negligence, wilful misconduct, fraud or criminal conduct,
3. We must indemnify and hold harmless You in respect of any loss, damage, or injury (as applicable) to You, where such loss, damage, or injury is caused by Our (and/or any of Our Indemnified Party's) wilful misconduct, negligent omission, fraud or criminal conduct.
4. Each party:
   1. is not entitled to recover damages or obtain payment, reimbursement, restitution or indemnity more than once for the same liability or breach of this Agreement; and
   2. shall not be liable under this Agreement for any indirect, consequential, special or incidental loss or damages;
5. Each party's liability for any loss, damage, or injury (as applicable) under this Agreement will be reduced proportionally to the extent that any act or omission by the other party contributed to the relevant loss, damage or injury.
6. You acknowledge that this clause is a fundamental term of this Agreement as the risk and liability allocation has been factored into the Fees and Our operations would not be viable on any other basis.

13. Consequences of Default

1. In the event of Your Default (such as any Fees becoming overdue or You failing to comply with Your obligations under clause 4) under this Agreement, We may (but are not obliged to), without any liability to You for any loss or damage and without limiting any other rights under this Agreement (including the right of termination), take any of the following Default Actions:
   1. apply the Security Deposit in respect of any Incurred Fees as provided in clause 3(a)(1);
   2. deny You access to the Space and/or the Facility until the Default is remedied, including by applying a padlock or other device to the Space;
   3. claim a contractual lien over all Your Goods ("Contractual Lien") and You agree to grant us the Contractual Lien;
   4. access the Space, by force if necessary, to take possession of the Goods stored in the Space (noting that, for the purposes of the PPSA, We are deemed to be in possession of the Goods stored in the Space from the moment We exercise our rights pursuant to this clause);
   5. report You to, without limitation, StorerCheck, debt collection agency, credit reporting agency, law enforcement agency or government authority as applicable (subject to Our Privacy Policy);
   6. provided that a minimum of forty-two (42) days have passed since the date of Your Default, and We have given You at least fourteen (14) days' notice (to allow You to rectify Your Default if it is rectifiable):
      1. sell the Goods in one or more lots by private arrangement or public auction (whether conducted online or in person), subject to any superior rights of third parties under the PPSA; and/or
      2. dispose of the Goods in whole or in part, in any manner We deem fit, where the Goods remain unsold after being offered for sale or are unsaleable for any reason (including posing a health and safety risk) or appear of insufficient value to warrant a formal sale process.
      This clause 13(a)(6) will only apply to the extent the relevant Uncollected Goods Legislation allows parties to contract out of it.
2. In respect of clause 13(a)(6):
   1. If We believe it is a health and safety risk to conduct an inventory of the Goods, We may take the Default Action under paragraph (B) without undertaking such an inventory. In such circumstances, We will not open any boxes or bags in which Your Goods are contained and will dispose of all Goods unopened.
   2. Any funds We recover from the sale will be applied to pay any Fees You owe Us, including the Default Action Costs. In the event of excess funds, We will endeavour to return any balance to You within thirty (30) days from the date of finalising Your Account. However, where We cannot locate You or Your ACP using the contact details provided and the excess funds are determined to be unclaimed monies under the relevant Uncollected Goods Legislation, we will act in accordance with the requirements of the relevant legislation.
3. You consent to any Default Action being taken under this clause 13, regardless of the nature or value of Your Goods and agree not to impede or cause any obstruction to enforcement of Our rights (other than remedying Your Default).
4. Your Default under one agreement with Us will constitute a Default under all agreements between You and Us and will entitle Us to take a Default Action in accordance with this clause 13 (Consequences of Default) as if it applies mutatis mutandis (with things changed that should be changed) to each of Your agreements with Us.

14. Unforeseen Events

On occurrence, or reasonably anticipated occurrence (such as further to an official weather warning from the relevant authorities), of an Unforeseen Event:

1. You must comply with all Our reasonable directions;
2. each party:
   1. must comply (and must direct any of its associates to comply) with all directions from a government department, law enforcement agency (including police), and/or insurer; and
   2. may, in consultation with the other party and subject to a continuing Unforeseen Event, terminate this Agreement on giving a reasonable notice in writing (which could be with immediate effect if it is reasonable in the circumstances) to the other party.
3. We may:
   1. suspend this Agreement and the parties’ rights and obligations under it for up to thirty (30) days to allow Us to assess and remedy any damage (and no Storage Fees will be payable during the suspension);
   2. take all actions reasonably necessary to minimise the damage to the Space and/or Facility caused by or incidental to the Unforeseen Event; and
   3. if it is reasonable to do so, offer You an alternative space elsewhere in the Facility.
4. Where Your Goods in the Space are severely damaged or, in Our reasonable opinion, pose any risk to Us, the Facility or any third party, You consent to Us disposing of such Goods without any liability to You upon giving You a written notice. Where practicable and safe to do so, You agree to attend the Space at any reasonable time specified by Us, and (if required by Us) You will inspect the Goods in the Space for damage and/or clear out the Space as soon as possible and within any reasonable period specified by Us.

15. Termination

1. Subject to clause 16 (Effect of Termination), this Agreement may be terminated:
   1. Termination without cause: after the Fixed Period has ended, by either party giving written notice to the other party for a period not less than the Termination Notice Period;
   2. Termination for Cause: by either party immediately (which may be confirmed by a subsequent notice in writing):
      1. in the event of any Default under this Agreement by the other party, which is not capable of being remedied (including, where We determine, acting reasonably, that Your and/or Your Associate’s behaviour and/or use of the Space and/or the Facility is illegal, environmentally harmful, antisocial, threatening or offensive);
      2. upon giving a written notice to the other party to remedy a Default (including any Fees becoming overdue) under this Agreement and the other party fails to remedy the Default within fourteen (14) days of receiving notice;
   3. Termination due to Variation: by You in accordance with clause 20(b); or
   4. Termination due to Unforeseen Event: by either party in accordance with clause 14(b)(2).
2. If You purport to terminate this Agreement without giving the written notice to Us, termination will be deemed ineffective.

16. Effect of Termination

Termination of this Agreement does not affect any accrued rights or liabilities of the parties. Upon valid termination of this Agreement:

1. We will refund or set off (as applicable) the amount of any Storage Fees paid by You in advance for any future whole month that has not yet commenced; and
2. You must:
   1. pay any outstanding Fees and any other amounts payable by You under this Agreement; and
   2. vacate the Space of all Goods, return to Us any of Our property, and leave the Space in a clean condition in accordance with the Facility Rules within twenty-four (24) hours from termination unless otherwise agreed with Us in writing.
3. If You breach clause 16(b), We may:
   1. deduct the amount from the Security Deposit in accordance with clause 3(a)(1) (Fees); and
   2. in respect of any shortfall, take any Default Action under clause 13 (Consequences of Default).

17. Disposal of Abandoned Goods

If You leave any of Your Goods or any other goods unattended outside of Your Space at the Facility ("Abandoned Goods") in breach of the Facility Rules or fail to collect Your Goods within seven (7) days of termination of this Agreement, You authorise us to dispose (including by sale) of the Abandoned Goods (regardless of their nature or value) upon seven (7) days' written notice without any liability to You and without having any obligation to inspect and/or value the Goods.

18. Alternative Contact Person (ACP)

You:

1. warrant that You have the ACP’s consent to disclose the ACP’s Personal Information to Us and that the ACP is authorised to act as Your agent whose decisions in relation to this Agreement will be legally binding on You; and
2. without limiting clause 18(a), authorise Us to, at Our discretion:
   1. discuss any matter relating to this Agreement with the ACP, including confirming Your latest known contact details; and
   2. in the event of You being absent, unwilling or unable to remove Your Goods when required to do so under this Agreement, allow the ACP to access the Space and remove Your Goods on terms agreed between Us and the ACP, whether before or after termination of this Agreement.

19. Notices

1. A notice to a party under this Agreement must be in writing and emailed to that party’s email address or texted to that party’s mobile phone number specified in the Schedule (unless You have indicated that you decline to receive notices electronically, in which case the notice can be handed to You or Your ACP or posted to Your latest known address). In the event two or more sets of contact details are provided in the Schedule, it will suffice to give notice in writing to any one of them.
2. A notice given in accordance with this clause must be treated as having been given and received on the day it is handed, emailed or texted or three (3) business days after the notice has been posted by mail.
3. Details of any change to a party's (or an ACP's) contact details must be notified to the other party within two (2) business days of the change occurring.

20. General provisions

1. Assignment: The rights granted under this Agreement are personal to You and You may not deal (including via change of control) with Your rights and obligations under this Agreement without Our written consent. Any purported dealing is deemed ineffective. You consent to Us dealing (including via change of control) with Our rights and obligations under this Agreement without prior notice to You (as seeking such consent from multiple Storers would be impractical, among other things).
2. Variation: We may vary this Agreement by giving You at least twenty-eight (28) days' written notice of the variation pursuant to changes in applicable laws, market conditions and/or legitimate business interests (including for the proper operation, management, refurbishment or redevelopment of the Facility that may require Us to relocate You to another space (of similar dimensions) within the Facility or make any Fee adjustments). If You object to the variation, You may, before the expiration of the specified notice period, terminate this Agreement by giving no less than twenty-four (24) hours’ written notice to Us.
3. Counterparts: This Agreement may be executed using electronic signatures and exchanged or delivered electronically and such execution, exchange and delivery will be legally binding in any number of counterparts.
4. No implied waiver: A failure and/or delay by a party to exercise a right under this Agreement resulting from a breach by the other party does not amount to a waiver of that breach or of any future breach of the same kind.
5. Severance: If a provision, or part of a provision, in this Agreement is held to be illegal, invalid, void, voidable, or unenforceable, then that provision, or part of a provision, must be read down to the extent necessary to ensure that it is valid and enforceable. Where it is not possible to so read down a provision, or part of a provision, then that provision, or part of a provision, is severable without affecting the validity or enforceability of the rest of this Agreement.
6. Entire agreement: This Agreement records the entire agreement between the parties about its subject matter and supersedes all previous communications, representations, understandings or agreements between them (whether written or verbal).
7. Governing law and jurisdiction: The law of the state in which the Facility is located applies to this Agreement. The parties submit to the non-exclusive jurisdiction of the courts of that jurisdiction and of the Commonwealth of Australia.
8. Disputes: If a dispute arises between the parties under this Agreement, the parties must attempt to settle the dispute with one another before instituting any legal proceedings.
9. Survival: Provisions of this Agreement which by their nature are meant to continue to run beyond the termination or expiry of this Agreement will survive its termination or expiry.

Managed Self Storage Agreement

Applies to managed storage, pallet and carpet roll movement, and shipping container services.

Recitals

This agreement outlines the terms and conditions of self storage at this facility, These are:

managed self storage, where We licence spaces to customers for the purpose of storing goods;

movement of pallets and/or carpet rolls, where We facilitate movement of pallets and carpet rolls at this facility; and

receiving delivery, loading and/or unloading and/or temporary storage of a Shipping Container at the facility.

1. Definitions and Interpretation

In this Agreement:

1.1 Definitions

Account means Your account with Us in respect of this Agreement.

Agreement means this managed self storage licence agreement, including the Schedule, the Privacy Policy, the Privacy Collection Statement and any applicable Specific Terms.

Alternative Contact Person or ACP means the alternative contact person that You specify in the Schedule.

Associate means the ACP, Your agent and/or a third party:

1. who enters the Space and/or a Shipping Container located at the Facility (or the Facility) at Your request, invitation or direction; or
2. whose entry to the Space or a Shipping Container located at the Facility (or the Facility) was facilitated by any of Your acts or omissions, including, but not limited to, the provision of a key, access card, codes or Bluetooth-enabled device; or
3. who gains unauthorised entry to the Space and/or a Shipping Container located at the Facility (or the Facility) due to the Space and/or a Shipping Container located at the Facility (or Facility) being left unsecured, either deliberately or negligently, by You.

Default means any of the actions described in clause 16 (Consequences of Default).

Default Action means the reasonable costs of enforcing this Agreement due to Your Default such as, without limitation, the costs of:

Default Action Costs means the reasonable costs of enforcing this Agreement due to Your Default such as, without limitation, the costs of:

1. inspecting the Space;
2. conducting an inventory of Goods;
3. the sale or disposal of Goods;
4. cleaning the Space;
5. recovering any overdue Fees and other amounts due, including costs of debt collection services;
6. postage and/or courier; and/or
7. any other action required or permitted under this Agreement (including the giving of a notice to You).

Direct Debit means an automatic recurring payment of the Storage Fees and/or Shipping Container Fees (if applicable) debited by Us from Your nominated bank account, debit or credit card on Your Scheduled Payment Date for Storage Fee and or Scheduled Payment Date for Shipping Container Fee (if applicable), or as otherwise agreed.

Facility means the self storage facility location specified in the Schedule and comprised of the premises owned or controlled by Us, including the land, buildings and any fixtures.

Facility Rules means the rules of conduct, any operational rules and occupational health and safety procedures at the Facility as published on Our website and/or displayed at Our place of business.

Fees means, collectively, the fees described in clause 3.

Fixed Period means either:

1. the fixed managed storage period specified in the Schedule; or
2. where no such period is specified, the minimum storage period of 30 days, commencing on the date of this Agreement.

Goods means the managed goods and/or Shipping Container Goods, as applicable.

GST means any goods and services tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Indemnified Party means Us and Our directors, employees, contractors, subcontractors, and agents.

Late Payment Fee means the late payment fee and accrual set out in the Schedule.

Managed Goods means the goods in respect of which We provide You the Managed Storage Service.

Managed Storage Period means the Fixed Period, any holding over period under sub-clause 2(c) and/or any further period agreed by the parties in writing.

Managed Storage Service means the service comprised of Us keeping the key to the Space and facilitating storage of the Managed Goods.

Other Fees includes any of the fees (whether for administration of Your Account, cleaning, pest control, or emergency or security service call-out caused by You or Your Associate) set out in the Schedule, Default Action Costs, and/or any other fees reflecting Our incurred costs that We determine are chargeable to You and of which We advise You in writing.

Pallet or Carpet Roll Movement Service means the service as described in clause 3.

Pallet or Carpet Roll Movement Service Fee means a fee for the Pallet or Carpet Roll Movement Service, the amount of which is specified in the Schedule.

Permitted Use means storage of Goods and/or other use, subject to and compliant with all applicable laws, for which We have given You express prior written approval.

Personal Information means information or an opinion (including information or an opinion forming part of a database) that is recorded in any form and whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion or as otherwise defined in the Privacy Act 1988 (Cth).

PPSA means the Personal Property Securities Act 2009 (Cth).

Privacy Collection Statement means Our Privacy Collection Statement as published on Our website and/or displayed at Our place of business.

Privacy Policy means Our Privacy Policy published on Our website and/or displayed at Our place of business.

Prohibited Goods includes, without limitation, goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to any person or property, including any lithium-ion battery or item containing a lithium-ion battery.

Reimbursement Fee means the reimbursement fee set out in the Schedule

Space means the storage space licenced to You within the Facility under this Agreement and specified in the Schedule or any other storage space as may be subsequently allocated to You by Us in accordance with sub-clause 23(b) (Variation).

Schedule means the schedule to this Managed Self Storage Agreement containing Your and Our details, among other things.

Scheduled Payment Date for Shipping Container Fee means the recurrent agreed date that the payment of the Shipping Container Service Fee is due under this Agreement or as otherwise agreed by the parties in writing.

Scheduled Payment Date for Storage Fee means the recurrent agreed date that the payment of the Managed Service Fee is due under this Agreement or as otherwise agreed by the parties in writing.

Security Deposit means the security deposit amount specified in the Schedule.

Service means any service offered by Us, including the managed storage, storage room, mobile storage, vehicle storage, shipping container and/or trailer hire services, as the case may be.

Shipping Container means a shipping container specified/described in the Schedule:

1. in which Your Shipping Container Goods are stored which is delivered to the Facility; or
2. into which Your Shipping Container Goods are loaded for storage at the Facility.

Shipping Container Fee means a fee for the Shipping Container Service, the amount of which is specified in the Schedule.

Shipping Container Goods means the goods in respect of which We provide You the Shipping Container Service.

Shipping Container Service means the service of receiving delivery, arranging removal, loading and/or unloading and/or temporary storage of a Shipping Container at the Facility, as the case may be.

Shipping Container Service Period means the period specified in the Schedule or any other agreed period during which we provide the Shipping Container Service to You.

Specific Terms means the specific terms applicable in respect of each relevant Service as published on Our website and/or displayed at Our place of business.

Storage Fee means the periodic storage fee for the Managed Storage Service, specified in the Schedule or as otherwise agreed in writing.

StorerCheck means the database set out at https://storercheck.com.au/ (or such other URL as may be advised by Self Storage Association of Australasia on its website from time to time).

Termination Notice Period means the termination notice period specified in the Schedule or, where no such period is specified, the termination notice period is 30 days.

Uncollected Goods Legislation means the Australian Consumer Law and Fair Trading Act 2012 (Vic), Uncollected Goods Act 1995 (NSW), Disposal of Uncollected Goods Act 1967 (Qld), Unclaimed Goods Act 1987 (SA), Disposal of Uncollected Goods Act 1970 (WA), Uncollected Goods Act 2004 (NT) and Uncollected Goods Act 1996 (ACT), as applicable to the jurisdiction in which the Facility is located.

Unforeseen Event includes fire, flood, earthquake, storm or another event outside of any party's reasonable control adversely affecting the access to or use of the Space or any part of the Facility.

We or Us means the person specified in the Schedule as the Facility's operator (or any of Our successors or assigns).

You means the person (which may be one or more persons, as applicable, and may include a natural person, body corporate (and if so, each person acting with the actual or apparent authority in respect of that body corporate), partnership or trust) specified in the Schedule as the storer. Where You specify two or more legal persons in the Schedule as the storer, each of those persons is jointly and severally liable as a party under this Agreement.

1.2 Interpretation

1. the singular includes the plural and vice versa;
2. the meaning of general words is not limited by specific examples introduced by words like ‘including’, ‘for example’, ‘such as’, or similar expressions;
3. a reference to any document, policy, or legislation includes all amendments, consolidations, or replacements (and all regulations or instruments issued under it, if any);
4. time limits under this Agreement (including any notice issued under this Agreement) must be strictly complied with by all parties;
5. a reference to a time or date in connection with the performance of an obligation by a party is a reference to the time and date in the city in which the Facility is located;
6. neither this Agreement nor any part of it is to be construed against a party on the basis that the party or its lawyers were responsible for its drafting; and
7. each party will exercise reasonably any powers (including discretion, opinion, or belief) conferred on it under this Agreement.

2. Grant of Licence

1. We grant You a non-exclusive licence to access and use the Space during the Facility's access hours, notified by Us from time to time, in accordance with the Permitted Use during the Managed Storage Period, upon and subject to this Agreement.
2. Your rights under this Agreement are in contract only and do not confer any leasehold or other interest in the Space.
3. If, with Our consent, You remain in possession of the Space after the Fixed Period expires, this Agreement will be deemed to continue as a monthly agreement, on the same terms and conditions but modified as applicable to a monthly agreement.
4. We grant You a non-exclusive licence for the Shipping Container to be placed at the location determined by us from time to time in the Facility.
5. You may access the Shipping Container during the Facility's access hours, notified by Us from time to time, in accordance with the Permitted Use during the Shipping Container Service Period, upon and subject to this Agreement.
6. Your rights under this Agreement are in contract only and do not confer any leasehold or other interest in the space in the Facility where the Shipping Container is placed or relocated to.
7. If, with Our consent, You remain in possession of the space in the Facility where the Shipping Container is placed or relocated to after the Shipping Container Service Period expires, this Agreement will be deemed to continue as a monthly agreement, on the same terms and conditions but modified as applicable to a monthly agreement.

3. Pallet or Carpet Roll Movement Service

Under this Agreement, We offer the Pallet or Carpet Roll Movement Service to You, comprising the following:

1. Unloading pallets and/or carpet rolls from trucks on your behalf. On unloading one or more pallets and/or carpet rolls (Unloaded Items), We will transport the Unloaded Items to:
   1. Your space, depending on whether:
      1. Your space can accomodate the relevant unloaded items; and/or
      2. You have requested us to place the relevant unloaded items in your space; or
   2. the Facility's incoming deliveries area (holding bay). The Unloaded Items will remain in the incoming deliveries area for no more than 48 Hours, during which period You are required to either:
      1. request us to move the unloaded items to your space; or
      2. move the Unloaded Items to Your Space;
2. Notifying You within 24 hours of Us unloading any Unloaded Items under sub-clause 3(a);
3. Within 3 Hours of Us receiving a phone call request from You, moving pallets and/or carpet rolls in and around your Space or the Facility, including, but not limited to:
   1. rearranging pallets and/or carpet rolls in Your Space per Your request;
   2. moving pallets and/or carpet rolls into or out of Your Space;
   3. moving pallets and/or carpet rolls to the outgoing dispatch area for collection; andmoving pallets and/or carpet rolls to and/or retrieving pallets and/or carpet rolls from any other space licenced to you under another agreement;
   4. moving pallets and/or carpet rolls to and/or retrieving pallets and/or carpet rolls from any other space licenced to you under another agreement;
4. On delivery of a container to the Facility, unloading the items from the container (Container Items) if they are palletised and transporting the Container Items to your Space. If the Container Items are not palletised, You are responsible for:
   1. palletising the Container Items, on completion of which we will transport the Container Items to Your Space; or
   2. transporting the unpalletised Container Items to your Space.

4. Shipping Container Service

1. You may only bring a Shipping Container to the Facility with Our prior written approval; and
2. You must:
   1. before any delivery of a Shipping Container, obtain a quote from Us in writing for the amount of the applicable Shipping Container Fee, which will be deemed accepted by You on the delivery to, and storage of, the Shipping Container at the Facility
   2. if applicable, schedule delivery and removal of the Shipping Container with Us at least 24 hours in advance of such delivery or removal;
   3. place the Shipping Container where directed by Us; and
   4. where deemed necessary by Us, permit Us to relocate the Shipping Container to another space within the Facility.

5. Removal of the Shipping Container

You Must:

1. arrange the removal of the Shipping Container from the Facility prior to the expiry of the Shipping Container Service Period, or the Fixed Period, whichever expires first; or
2. if You are in breach of sub-clause 5(a):
   1. permit and/or facilitate Us removing the Shipping Container from the Facility; and
   2. pay Us the Reimbursement Fee on demand for the cost of removal of the Shipping Container from the Facility.

6. Fees

1. You must pay to Us, using a payment method accepted by Us:
   1. Security Deposit: on signing the Agreement a one-off Security Deposit (if any): the parties agree that,subject to the terms of this Agreement, We may apply the Security Deposit to any Fees due and payable to Us by You (Incurred Fees) and where:
      1. the Security Deposit is greater than the Incurred Fees, We must refund to You within 30 days of finalising Your Account any balance remaining after the deduction; or
      2. the Security Deposit is less than the Incurred Fees, We will be entitled to withhold the entire Security Deposit and You will remain liable to Us for any shortfall.
   2. Storage Fee: the Storage Fee monthly in advance (unless otherwise agreed by the parties) and by no later than the Scheduled Payment Date specified in the Schedule;
   3. Pallet or Carpet Roll Movement Service Fee: the Pallet or Carpet Roll Movement Service Fee stipulated in the Schedule, payable per pallet or carpet roll, and due within 7 days of Us rendering the Pallet or Carpet Roll Movement Service;
   4. Shipping Container Fee: the Shipping Container Fee stipulated in the Schedule, payable in advance for the Shipping Container Service Period, and by no later than the Scheduled Payment Date for Shipping Container Fee specified in the Schedule;
   5. Reimbursement Fee: the Reimbursement Fee, if you fail to comply with Your obligation under clause 5(a);
   6. Late Payment Fee: the Late Payment Fee, if any payment of the Storage Fee or any other Fee due is not made on the due date; and/or
   7. Other Fees: the Other Fees in accordance with this Agreement.
2. Duties and Taxes: You must pay any government taxes, charges or duties (including any GST) payable in respect of this Agreement. A valid tax invoice will be provided to You on request and/or issued periodically by Us to You, as the case may be.
3. Direct Debit: You must identify Your Direct Debit payment clearly and as reasonably directed by Us, so it can be correctly credited to Your Account once cleared. If You fail to identify Your payments in accordance with Our directions and Your Account is in arrears as a result, You may incur a Late Payment Fee and/or We may undertake a Default Action in accordance with this Agreement. You indemnify Us against any claim for loss, damage or expenses in connection with Our enforcement of this Agreement, including in relation to the sale or disposal of Your Goods, due to Your failure to correctly identify a Direct Debit payment.
4. Fee increases: We may increase the Storage Fee any time after the expiry of the Fixed Period but must provide at least 28 days’ notice to You of any fee increase. If You object to the fee increase, You may, before the expiration of that 28 day period, terminate this Agreement and move out by giving no less than 24 hours’ notice to Us (in accordance with clause 23(b)).

7. Your Obligations

You must:

1. use the Space in accordance with the Permitted Use only;
2. not conduct business, reside, sleep, loiter, party, cause nuisance or undertake any other activity in the Space or at the Facility contrary to the Permitted Use;
3. comply with the Facility Rules (including Our reasonable directions) and all applicable laws (including local planning laws, health and safety laws) and directions of relevant government authorities (including those that We may be required to implement);
4. ensure that any Goods stored in the Space and/or a Shipping Container located at the Facility are:
   1. dry, reasonably clean, free of vermin, mould and/or food scraps; and
   2. not Prohibited Goods;
5. keep the Space and/or Shipping Container located at the facility in good and clean condition, appearance and repair;
6. not alter the Space in any way without Our prior written consent;
7. promptly notify Us of any damage to the Space and/or any part of the Facility, or of any event or circumstance that poses a material risk to the Space or Facility; and
8. secure from unauthorised entry the Space and any of the Facility's gates / doors that You use.

8. Your Warranties

You warrant that You:

1. own all the Goods stored in the Space and/or a Shipping Container located at the Facility and/or are entitled at law to deal with such Goods in accordance with this Agreement (including granting Us the right to dispose of the Goods in specified circumstances) and, in that capacity, You have knowledge of the Goods in the Space and/or a Shipping Container located at the Facility; and
2. will not store in the Space and/or a Shipping Container located at the Facility:
   1. any documents containing Personal Information (including sensitive information) about You or third parties;
   2. any irreplaceable Goods, such as currency, jewellery or precious metals (e.g. gold), furs, deeds, paintings, curios, works of art, photographs, items of personal sentimental value or that are worth more than $1,000 AUD (in total), unless they are itemised and covered specifically by insurance; or
   3. or any Prohibited Goods.

9. Our Warranty

We warrant to You that:

1. We have the right to grant You the licence under sub-clauses 2(a) and 2(d) and will facilitate Your access to the Space and/or a Shipping Container located at the Facility during the Facility's access hours (except as otherwise provided in this Agreement); and
2. We will provide each Service to You with due care and diligence.

10. Your Acknowledgement

You acknowledge and agree that:

1. this agreement will apply to all Your Goods in the Space and/or a Shipping Container located at the Facility;
2. the Space is approximately the size advertised;
3. You are solely responsible for determining whether the Space is appropriate and suitable for storing Your Managed Goods, having regard to the size, nature and condition of Your Managed Goods and of the Space;
4. You are solely responsible for determining whether the Shipping Container is appropriate and suitable for storing Your Shipping Container Goods, having regard to the size, nature and condition of the Shipping Container Goods and of the Shipping Container;
5. You will not register a security interest over Us in respect of the Goods under the PPSA;
6. We have the right to access Your Space (including without notice):
   1. to deposit or retrieve the Managed Goods on Your instructions (which may be verbal, written and/or implicit); and/or
   2. for any other purpose We reasonably believe is necessary for the proper operation and management of the Facility.
   Our rights in this sub-clause 10(f) in respect of the Managed Goods operate in addition to those in clause 12.
7. We have the right to access the Shipping Container (including without notice):
   1. to deposit or retrieve the Shipping Container Goods on Your instructions (which may be verbal, written and/or implicit); and/or
   2. for any other purpose We reasonably believe is necessary for the proper operation and management of the Facility.
   Our rights in this sub-clause 10(g) in respect of the Shipping Container Goods operate in addition to those in clause 12.
8. We:
   1. do not have, and will not be deemed to have, knowledge of the Goods in the Space and/or a Shipping Container;
   2. are a bailee of the Managed Goods stored in the Space for the duration of the Managed Storage Period;
   3. are a bailee of the Shipping Container Goods stored in the Shipping Container for the duration of the Shipping Container Service Period; and
   4. do not provide any Goods, or Goods maintenance services, to You,
   unless otherwise agreed with You;
9. You are solely responsible for considering the replacement value of Your Goods and purchasing and/or maintaining an appropriate level of insurance coverage in relation to Your Goods. In the event of loss or damage to Your Goods, or loss or damage caused by Managed Goods, You should not assume that any insurance We have covers such loss or damage;
10. if You fail to sign and return this Agreement to Us, You may accept this Agreement by conduct (such as by verbally agreeing to its terms, storing Managed Goods in the Space and/or paying Storage Fees) and, if so, You are legally bound by it;
11. the common areas at the Facility may be under continuous CCTV and audio surveillance; and
12. in limited circumstances such as for maintenance and repair, ID verification purposes and/or other issues, We have the right to temporarily restrict Your access to the Space and/or a Shipping Container located at the Facility without notice.

11. Damage by You and/or Your Associates

In the event the Space, the Facility, any of Our property, and/or property of any other person at the Facility, is damaged due to any of Your and/or Your Associate's acts or omissions, including storage of Prohibited Goods, We may, at our election:

1. direct You to remedy any such damage, including by paying compensation; and/or
2. repair such damage and charge You for any repairs.

12. Access, Inspection and Surveillance

You consent to Us accessing (using all necessary force) and inspecting the Space and/or a Shipping Container located at the Facility by any means (including using a microprobe, CCTV or other camera or audio surveillance with any footage obtained from such surveillance being potentially available as evidence in any proceedings):

1. on 14 days’ written notice to You (where You will have the right to be present at the inspection) for the purposes of, among others, maintenance, repair and/or relocation;
2. immediately and without notice (but with a subsequent written notice to You informing You of the event as soon as practicable) in the event that entry is required to give effect to this Agreement or any law, or We suspect there has been a breach of this Agreement or any law, including but not limited to circumstances where We, acting reasonably, believe that:
   1. Your Goods or any of Your or Your Associates' acts or omissions threaten, or may cause harm or damage, to any person, property or the environment (which may include the Space and/or a Shipping Container located at the Facility); or
   2. it is a requirement of Our insurance policy or other similar binding requirement; or
   3. We must report You and/or Your Associates to a relevant government authority, law enforcement agency and/or emergency services and/or allow access, inspection or seizure of Goods by relevant government authorities in compliance with applicable laws; or
   4. an Unforeseen Event has taken place or is about to take place.

13. Goods Handling Equipment

The Facility may make walking stackers, trolleys and other Goods handling equipment available to assist You. You can use such equipment only if You:

1. are experienced with the particular equipment, know how to use it safely, and use it safely;
2. comply with any applicable health and safety regulations, instructions and/or Our directions for use for that equipment; and
3. accept liability for any damage or injury arising from Your or Your Associate’s use of such equipment at the Facility.

14. Australian Consumer Law

The Australian Consumer Law applies to this Agreement and provides You with rights that are not excluded, restricted or modified by this Agreement. Any provision of this Agreement is subject to the specific protections and guarantees in that and any corresponding Federal, State or Territory legislation.

15. Liability and Risk

1. Subject to clause 14 (Australian Consumer Law), any applicable law, and the provisions of this clause 15, You:
   1. access and use the Space and/or a Shipping Container located at the Facility (including storing Goods in the Space and/or a Shipping Container) at Your own risk;
   2. bear the risk of theft of Your Goods from the Space and/or a Shipping Container located at the Facility and of any damage, deterioration and/or destruction to Your Goods caused by, among others:
      1. any Unforeseen Event (including flood, fire, leakage or overflow of water);
      2. mildew, mould, or temperature fluctuations;
      3. transportation (including delivery and removal) of the Goods;
      4. infestations (including pest or vermin); and/or
      5. spillage of material from any other storage space caused by other users of the Facility;
   3. must indemnify and hold harmless the Indemnified Party in respect of any loss, damage, or injury (as applicable) to the Space, Facility, Us, and/or any third party, where such loss, damage, or injury is caused by Your or Your Associate's wilful misconduct, negligent omission, fraud or criminal conduct and/or the storage of Prohibited Goods; and
   4. release Us from all claims and liability arising from any loss, damage or injury occurring in the Space, a Shipping Container located at the Facility, or the Facility, or in connection with Your use of the Space or a Shipping Container located at the Facility; and, in any event, if it is determined that We are liable to You, Our liability is capped at:
      1. if the loss, damage or injury relates to Goods or property, $1000; or
      2. otherwise, the amount which is the greater of:
         1. the higher of the Storage Fees and/or Shipping Container Fees (as applicable) You paid Us under this Agreement within 6 months of the date of the event giving rise to the liability; and
         2. $5000.
2. Clause 15(a) does not apply to the extent any risk, liability, damage, or injury is caused by any of Our (and/or any of Our Indemnified Party's) gross negligence, wilful misconduct, fraud or criminal conduct.
3. No party:
   1. is entitled to recover damages or obtain payment, reimbursement, restitution or indemnity more than once for the same liability or breach of this Agreement; and
   2. shall be liable under this Agreement for any indirect, consequential, special or incidental loss or damages;
4. Each party's liability for any loss, damage, or injury (as applicable) under this Agreement will be reduced proportionally to the extent that any act or omission by the other party contributed to the relevant loss, damage or injury.
5. You acknowledge that this clause is a fundamental term of this Agreement as the risk and liability allocation has been factored into the Fees and Our operations would not be viable on any other basis.

16. Consequences of Default

1. In the event of Your Default (such as any Fees becoming overdue or You failing to comply with Your obligations under clause 7) under this Agreement, We may (but are not obliged to), without any liability to You for any loss or damage and without limiting any other rights under this Agreement (including the right of termination), take any of the following Default Actions:
   1. apply the Security Deposit in respect of any Incurred Fees as provided in sub-clause 6(a)(1);
   2. deny You access to the Space, a Shipping Container located at the Facility and/or the Facility until the Default is remedied, including by applying a padlock or other device to the Space;
   3. claim a contractual lien over all Your Goods (Contractual Lien) and You agree to grant us the Contractual Lien;
   4. access the Space and/or a Shipping Container located at the Facility, by force if necessary, take possession of the Goods stored in the Space and/or a Shipping Container located at the Facility (noting that, for the purposes of the PPSA, We are deemed to be in possession of the Goods stored in the Space and/or a Shipping Container located at the Facility from the moment We access Your Space and/or a Shipping Container located at the Facility);
   5. report You to, without limitation, StorerCheck, debt collection agency, credit reporting agency, law enforcement agency or government authority as applicable (subject to Our Privacy Policy and Privacy Collection Statement);
   6. at our discretion, redeliver the Managed Goods to You at Your address specified in the Schedule (or at Your advised address);
   7. Not earlier than on expiry of 42 days since the date of Your Default and upon giving You no less than 14 days' notice (to allow You to rectify Your Default if it is rectifiable):
      1. sell the Goods in one or more lots by private arrangement or public auction (whether conducted online or in person), subject to any superior rights of third parties under the PPSA; and/or
      2. dispose of the Goods in whole or in part, in any manner We deem fit, where the Goods remain unsold after being offered for sale or are unsaleable for any reason (including posing a health and safety risk) or appear of insufficient value to warrant a formal sale process.
      This sub-clause 16(a)(7) will only apply to the extent the relevant Uncollected Goods Legislation allows parties to contract out of it.
2. In respect of sub-clause 16(a)(7):
   1. If We believe it is a health and safety risk to conduct an inventory of the Goods, We may take the Default Action under paragraph (B) without undertaking such an inventory. In such circumstances, We will not open any boxes or bags in which Your Goods are contained and will dispose of all Goods unopened.
   2. Any funds We recover from the sale will be applied to pay any Fees You owe Us, including the Default Action Costs. In the event of excess funds, We will endeavour to return any balance to You within 30 days from the date of finalising Your Account. However, where We cannot locate You or Your ACP using the contact details provided and the excess funds are determined to be unclaimed monies under the relevant Uncollected Goods Legislation, We will act in accordance with the requirements of the relevant legislation.
3. You consent to any Default Action being taken under this clause 16, regardless of the nature or value of Your Goods and agree not to impede or cause any obstruction to enforcement of Our rights (other than remedying Your Default).
4. Your Default under one agreement with Us will constitute a Default under all agreements between You and Us and will entitle Us to take a Default Action in accordance with this clause 16 (Consequences of Default) as if it applies mutatis mutandis ((i.e. with making necessary alterations) to each of Your agreements with Us.

17. Unforeseen Events

On occurrence, or reasonably anticipated occurrence (such as further to an official weather warning from the relevant authorities), of an Unforeseen Event:

1. You must comply with all Our reasonable directions;
2. each party:
   1. must comply (and must direct any of their associates to comply) with all directions from a government department, law enforcement agency (including police), and/or insurer; and
   2. may, in consultation with the other party and subject to a continuing Unforeseen Event, terminate this Agreement on giving a reasonable notice in writing (which could be with immediate effect if it is reasonable in the circumstances) to the other party.
3. We may:
   1. suspend this Agreement and the parties’ [rights and] obligations under it for up to 30 days to allow Us to assess and remedy any damage (and no Storage Fees will be payable during the suspension);
   2. take all actions reasonably necessary to minimise the damage to the Space and/or Facility caused by or incidental to the Unforeseen Event; and
   3. if it is reasonable to do so, offer You an alternative space elsewhere in the Facility.
4. Where Your Goods in the Space and/or a Shipping Container located at the Facility are severely damaged or, in Our opinion, pose any risk to Us, the Facility or any third party, You consent to Us disposing of such Goods without any liability to You upon giving You a written notice. Where practicable and safe to do so, You agree to attend the Space and/or the Shipping Container located at the Facility at any reasonable time specified by Us, and (if required by Us) You will inspect the Goods in the Space and/or the Shipping Container located at the Facility for damage and/or clear out the Space and/or the Shipping Container located at the Facility as soon as possible and within any reasonable period specified by Us.

18. Termination

1. Subject to clause 19 (Effect of Termination), this Agreement may be terminated:
   1. Termination Without Cause: after the Fixed Period has ended, by either party giving written notice to the other party for a period not less than the Termination Notice Period;
   2. Termination for Cause: by either party immediately (which may be confirmed by a subsequent notice in writing):
      1. in the event of any Default under this Agreement by the other party, which is not capable of being remedied(including, where We determine, acting reasonably, that Your and/or Your Associate’s behaviour and/or use of the Space and/or a Shipping Container located at the Facility and/or the Facility is illegal, environmentally harmful, antisocial, threatening or offensive);
      2. upon giving a written notice to the other party to remedy a Default (including any Fees becoming overdue) under this Agreement and the other party fails to remedy the Default within 14 days of receiving notice;
   3. Termination due to Variation: by You in accordance with sub-clause 23(b); or
   4. Termination due to Unforeseen Event: by either party in accordance with sub-clause 17(b)(2).
2. If You purport to terminate this Agreement without giving the written notice to Us, termination will be deemed ineffective.

19. Effect of Termination

Termination of this Agreement does not affect any accrued rights or liabilities of the parties. Upon valid termination of this Agreement:

1. We will refund or set off (as applicable) the amount of any Storage Fees or Shipping Container Fees paid by You in advance for any future whole month that has not yet commenced; and
2. You must:
   1. pay any outstanding Fees and any other amounts payable by You under this Agreement; and
   2. vacate the Space of all Managed Goods (and if the Shipping Container Service Period has not expired, arrange the removal of the Shipping Container from the Facility), return to Us any of Our property, and leave the Space in a clean condition in accordance with the Facility Rules within 24 hours from termination unless otherwise agreed with Us in writing
3. In the event You breach sub-clause 19(b), We may:
   1. deduct the amount from the Security Deposit in accordance with sub-clause 6(a)(1) (Fees); and, in respect of any shortfall,
   2. take any Default Action under clause 16 (Consequences of Default).

20. Disposal of Abandoned Managed Goods

If You leave any of Your Managed Goods or any other goods unattended outside of Your Space at the Facility or leave any Shipping Container Goods unattended outside a Shipping Container located at the Facility (all of these being Abandoned Goods) in breach of the Facility Rules or fail to collect Your Goods within 7 days of termination of this Agreement, You authorise us to dispose (including by sale) of the Abandoned Goods (regardless of their nature or value) upon a 7-day written notice without any liability to You and without having any obligation to inspect and/or value the Goods.

21. Alternative Contact Person (ACP)

You:

1. warrant that You have the ACP’s consent to disclose the ACP’s Personal Information to Us and that the ACP is authorised to act as Your agent whose decisions in relation to this Agreement will be legally binding on You; and
2. without limiting clause 21(a), authorise Us to, at Our discretion:
   1. discuss any matter relating to this Agreement with the ACP, including confirming Your latest known contact details; and
   2. in the event of You being absent, unwilling or unable to remove Your Managed Goods when required to do so under this Agreement, allow the ACP to access the Space and remove Your Managed Goods on terms agreed between Us and the ACP, whether before or after termination of this Agreement.

22. Notice

1. A notice to a party under this Agreement must be in writing and emailed to that party’s email address or texted to that party’s mobile phone number specified in the Schedule (unless You have indicated that You decline to receive notices electronically, in which case the notice can be handed to You or Your ACP or posted to Your latest known address). In the event two or more sets of contact details are provided in the Schedule, it will suffice to give notice in writing to any one of them.
2. A notice given in accordance with this clause must be treated as having been given and received on the day it is handed, emailed or texted or three business days after the notice has been posted by mail.
3. Details of any change to a party's (or an ACP's) contact details must be notified to the other party within 2 business days of the change occurring.

23. General Provisions

1. Assignment. The rights granted under this Agreement are personal to You and You may not deal (including via change of control) with Your rights and obligations under this Agreement without Our written consent. Any purported dealing is deemed ineffective. You consent to Us dealing (including via change of control) with Our rights and obligations under this Agreement without prior notice to You (as seeking such consent from multiple storers would be impractical, among other things).
2. Variation. We may vary this Agreement by giving You at least 28 days' written notice of the variation pursuant to changes in applicable laws, market conditions and/or legitimate business interests (including for the proper operation, management, refurbishment or redevelopment of the Facility that may require Us to relocate You to another space (of similar dimensions) within the Facility or make any Fee adjustments). If You object to the variation, You may, before the expiration of the specified notice period, terminate this Agreement by giving no less than 24 hours’ written notice to Us.
3. Counterparts. This Agreement may be executed using electronic signatures and exchanged or delivered electronically and such execution, exchange and delivery will be legally binding in any number of counterparts.
4. No implied waiver. A failure and/or delay by a party to exercise a right under this Agreement resulting from a breach by the other party does not amount to a waiver of that breach or of any future breach of the same kind.
5. Severance. If a provision, or part of a provision, in this Agreement is held to be illegal, invalid, void, voidable, or unenforceable, then that provision, or part of a provision, must be read down to the extent necessary to ensure that it is valid and enforceable. Where it is not possible to so read down a provision, or part of a provision, then that provision, or part of a provision, is severable without affecting the validity or enforceability of the rest of this Agreement.
6. Entire Agreement. This Agreement records the entire agreement between the parties about its subject matter and supersedes all previous communications, representations, understandings or agreements between them (whether written or verbal).
7. Jurisdiction. The law of the state in which the Facility is located applies to this Agreement. The parties submit to the non-exclusive jurisdiction of the courts of that jurisdiction and of the Commonwealth of Australia.
8. Disputes. If a dispute arises between the parties under this Agreement, the parties must attempt to settle the dispute with one another before instituting any legal proceedings.
9. Survival. Provisions of this Agreement which by their nature are meant to continue to run beyond the termination or expiry of this Agreement will survive its termination or expiry.

Facility Rules

These Facility Rules form part of your agreement and apply whenever you or anyone on your behalf visits a Storage Plus facility.

Thank you for choosing to store with Storage Plus and abiding by our Facility Rules:

Operational Hours

Office and access hours differ by facility. Check your facility page or contact the facility office for current hours.

Access and Conduct Within the Facility

Please be aware persons entering the premises do so at their own risk. Customers store at their own risk and should follow our reasonable directions.

Do not obstruct gates, roller doors, fire exits, driveways, or access doors. Roller doors may close without warning. Notify the office if you need a door held open during loading or unloading.

The Facility is a shared zone. Drive at or below 5km/h, follow pedestrian walkways, and ensure skateboards, scooters, and bicycles are not used within the Facility.

Keep vehicle windows down while driving. Forklifts have right of way at all times. Stay at least 12 metres away from operating forklifts and only approach once stopped and from the side.

The Facility is monitored and alarmed at all times. If you or anyone on your behalf triggers a security or emergency alarm due to non-compliance, a minimum $120 call-out fee will apply.

Aggressive, abusive, threatening, or antisocial behaviour is not permitted and may result in the immediate termination of your agreement(s).

Smoking or vaping is strictly prohibited. Pets or animals must be restrained and under control at all times.

Notify the office immediately if you observe unsafe behaviour, hazards, or security concerns.

No rubbish, unwanted goods, or discarded items may be left in common areas, car parks, driveways, bins, or outside your unit.

Illegal dumping is strictly prohibited. A minimum $500 fine plus clean-up costs will apply.

You are responsible for ensuring that anyone attending the Facility on your behalf complies with these rules.

Your Storage Unit

You retain the key to your storage unit, and all goods are stored at your own risk.

You must secure your unit with a padlock and ensure all Facility gates and roller doors you use are properly secured after use.

Common areas of the Facility are under continuous CCTV surveillance. The interior of your unit may be visible on camera while the door is open.

You must not store hazardous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, or living goods, or any goods that pose a risk to persons or property, including lithium-ion batteries or items containing lithium-ion batteries.

You must not access or use the Facility’s electricity supply, including power points or extension leads without our written consent.

Sleeping/residing in storage units or anywhere within the Facility is strictly prohibited. Breach will result in Immediate termination.

Deliveries / Collections

Contact the office before arranging any delivery to or dispatch (collections) from the Facility.

Goods received or awaiting dispatch must be collected within 48 hours of arrival.

A storage fee of $5 per item per day applies to parcels and loose items not collected within 48 hours.

A storage fee of $50 per pallet per day applies to pallets not collected within 48 hours.

Goods not collected within 7 days may be returned to sender, disposed of, or otherwise dealt with in accordance with your Storage Agreement.

After collecting any delivery, goods must be stored in your unit or removed from the Facility immediately.

All deliveries and dispatches are undertaken entirely at your risk. We may sign for goods on your behalf, however we do not take possession, custody, control, inspection, or responsibility for any goods. Items are placed in an unsecured area accessible to staff, couriers, and members of the public. You and your couriers must comply with our directions at all times.

Delivery and dispatch services are provided on a fair use basis. Excessive activity may require you to upgrade to a Managed Service or Storage Room option.

Your Goods

You must not leave any goods unattended in a common area of the Facility any longer than 24 hours. After this period, we have rights to deal with such goods under the relevant agreement(s) you have signed with us.

Fees

Storage fees must be paid on time. Failure to pay on time will incur late fees and your access to the Facility will be suspended. Contact the office should you need to discuss outstanding payments.

The Facility has the right to sell your goods if you do not pay your storage fees in accordance with your relevant self-storage agreement(s).

Your Details

Please notify us within 2 business days if your contact details, or the contact details of your Alternative Contact Person change.

Moving Out

30 days’ notice is required before vacating.

You must vacate within 24 hours of termination of your storage agreement.

Your unit must be left empty, clean, and unlocked, with all goods removed.

Agreement terms based on the Australian Self Storage Licence Agreement © 2025 Self Storage Association of Australasia. All rights reserved.